These Terms and Conditions (“Terms”) govern your access to and use of the REALClarity website, applications, software, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.
If you are using the Service on behalf of a brokerage, real estate team, company, or other entity, you represent that you have authority to bind that entity, and references to “you” include both you and that entity.
REALClarity is operated by AI Professor (“REALClarity,” “we,” “us,” or “our”).
Contact Information:
AI Professor (REALClarity)
Attn: Mark Shepard
320 Arnold Ave
Victoria, BC V8S 3L7
Canada
Email: privacy@aiprof.ca
You must be legally capable of entering a binding agreement to use the Service. You agree to provide accurate, current, and complete information when creating an account and to keep such information updated.
You are responsible for safeguarding your credentials and for all activities conducted under your account, whether authorized or not.
REALClarity is a technology platform designed to support operational efficiency for real estate professionals. Features may include data organization, workflow automation, AI-assisted drafting and summarization, scheduling support, and integration with third-party systems.
REALClarity is a technology service provider and not:
Certain features of the Service use artificial intelligence to assist with tasks such as transcription, summarization, structuring information, and drafting suggested content (“AI Outputs”). You acknowledge and agree that:
Where the Service connects to MLS®, board, association, brokerage, or other regulated data sources (“Regulated Data Sources”):
Use of the Service does not modify or replace any obligations owed to boards, associations, or regulators.
You agree not to use the Service to:
We may suspend or terminate access for violations of this section.
“User Content” includes information you submit to the Service, such as notes, prompts, documents, voice inputs, structured records, and client-related information.
REALClarity collects, uses, and discloses personal information in accordance with the British Columbia Personal Information Protection Act (PIPA). Personal information is collected, used, and disclosed only for purposes that a reasonable person would consider appropriate in the circumstances and only to the extent necessary to provide the Service.
Additional details are provided in the REALClarity Privacy Policy and BC PIPA Assurance Letter, which are intended to be read in conjunction with these Terms.
REALClarity may engage vetted third-party service providers (“Service Providers”) to support the delivery, operation, and security of the Service. REALClarity and its Service Providers act as information processors only and do not claim ownership of personal or client data.
Service Providers may include, without limitation: MindStudio, Airtable, messaging, calendar, email, CRM, MLS®/board systems, and other authorized platforms.
Personal information is disclosed to Service Providers only for purposes that a reasonable person would consider appropriate and only to the extent necessary to deliver the Service, consistent with section 11 of BC PIPA. Service Providers are not permitted to use personal information for independent or secondary purposes.
REALClarity remains responsible for the custody and control of personal information processed by Service Providers. Reasonable administrative, technical, and organizational safeguards are implemented to protect against unauthorized access, use, disclosure, alteration, or loss.
Personal information may be processed or stored outside British Columbia or Canada. Where cross-border processing occurs, REALClarity takes reasonable steps to ensure contractual and security safeguards consistent with BC PIPA. Users remain responsible for assessing cross-border data considerations under brokerage policy.
AI may assist with transcription, summarization, structuring, or drafting. AI does not make binding decisions, train on client data, or replace professional judgment. Human oversight remains mandatory.
Service Providers do not independently access MLS® or board data beyond permissions granted through the user’s authorized credentials.
Use of Service Providers does not relieve licensees or brokerages of obligations under the Real Estate Services Act (BC), BCFSA Rules and Guidelines, or applicable board, association, or brokerage policies.
Certain features require a paid subscription. Fees, billing cycles, and plan details are disclosed at signup. Subscriptions renew automatically unless cancelled. Cancellation stops future billing but does not retroactively refund fees already paid, except where required by law. You are responsible for applicable taxes.
The Service, including its software, workflows, interfaces, and branding, is owned by REALClarity or its licensors and protected by intellectual property laws. No rights are granted except as expressly stated.
Feedback or suggestions may be used by REALClarity without restriction or compensation.
The Service is provided “as is” and “as available.” REALClarity disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, REALClarity shall not be liable for indirect, incidental, consequential, or punitive damages. Total liability shall not exceed the greater of the fees paid by you in the three (3) months preceding the claim, or $100 CAD.
REALClarity may suspend or terminate access where required for legal, regulatory, security, or contractual reasons, including violations of these Terms.
We may update these Terms from time to time. Continued use after updates constitutes acceptance.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be brought in the courts located in Victoria, British Columbia.
These Terms and Conditions are intended to be read in conjunction with the REALClarity BC PIPA Assurance Letter and are drafted to be substantively consistent for brokerage compliance and BCFSA audit purposes.